SJ Verified
I was quite disappointed with my experience here, especially considering the amount of money I paid for my bonding and Invisalign.
To start with something positive, I do think Dr. Ahad did a great job at the time, and I was really happy with the initial results. However, now that some time has passed, I’ve had a chance to reflect on my overall experience, and unfortunately, it wasn’t as great as I had initially thought.
Regardless of my scheduled appointment time, every single visit ran 20–45 minutes late. I understand that delays can happen, but for this to be the case at every appointment is not normal.
I was repeatedly told by multiple staff members that retainers were included in my treatment, even signing documents that confirmed this. However, when the time came, I was suddenly charged a significant amount and told that I had missed out on a “deal” that had ended. If this was the case, why did every staff member assure me otherwise?
I also made it very clear, multiple times, that I needed my treatment completed by a specific date as I was traveling. Despite these reminders, when I called to book my final bonding appointment, I was told the only availability was after my one-way flight out of the country. This left me with no choice but to have the work done just three days I left.
Within just a couple of months, my teeth have shifted, and they are no longer in a straight line. I have worn my retainer religiously and followed all recommended care instructions, including using the Oral-B iO toothbrush and Waterpik flosser (which are not cheap). Given how much I spent, I am fully committed to maintaining my teeth, yet when I raised my concerns, I was simply told to “make sure to wear my retainer” with no real solution offered.
Additionally, I found the receptionist staff to be extremely blunt both over the phone and in person. This was particularly disappointing as I had stated on my initial form that I experience anxiety, but it didn’t seem like this was taken into consideration at all.
I also had a friend who went here and felt the same way about the overall experience.
Based on all of this, I wouldn’t recommend this clinic to friends or family. Despite the influencers they showcase, it feels like regular paying customers—who have saved up for their treatment—are not given the same level of care or priority.
3 weeks ago
Natalie McDonald Verified
I had an amazing experience at this beautiful dental practice! My hygiene appointment was fantastic, my teeth feel incredibly clean after a thorough scale and a diamond polish. I also saw Dr Ahad for a checkup, and he was absolutely brilliant. He was so thorough and explained everything in detail, which made me feel really informed about my dental health. The entire team was so friendly, professional, and welcoming, making the whole experience even better. I can’t recommend this practice highly enough, if you're looking for top quality care with amazing staff, this is the place to go!
a month ago
James McDonald Verified
I had the most amazing experience at Aura Dentistry! From the moment I walked in, the staff were incredibly welcoming and friendly, making me feel completely at ease. The team went above and beyond to ensure my comfort throughout the entire process.
I recently had composite bonding done, and I couldn’t be happier with the results! The attention to detail and care they put into their work is unmatched.
Thank you so much, Aura Dentistry, for your outstanding service and for giving me a smile I can truly be proud of! I highly recommend this practice to anyone looking for professional, caring, and high-quality dental treatments.
5 months ago