Dr. Katerina RouseaDamira Oxford

I've always had a massive fear of dentists after previous bad experiences as a child with braces. As a 28 year old adult I'm still afraid but the last few years the team have been lovely and welcoming and the receptionists, hygienist, and the dentist have been so kind and patient with me. Would recommend this dentist.

Far from a fan of going to the dentist but Azhar Sheikh has been the best dentist I've had, outstanding knowledge, calming and considerate. Damira OD Practice is welcoming and always polite. I wouldn't choose anywhere else.

Although a little slow, a Polite and efficient reception. Appointment is usually on time and the there is no sense of rush or hassle during the time in the chair. Wonderful to be treated by Mr Patel who is patient and very clear in his description of actions. And I can ask him to pause if it all gets too much. Definitely recommend.

Until around 2 years ago, I was, on the whole, pleased with my treatment. However, in recent times I have found dealing with this practise frustrating and disappointing. There is a seemingly high turnover of inarticulate clinicians, who give the sorry impression that the patient is a bit of an inconvenience. Reception staff seem to be hugely overworked - trying to get phone contact takes forever. The excellent hygienist I was seeing was the only positive thing about this place. Other than him, I am very pleased to be moving on for my dental care.

The worst dental practice I have ever dealt with. They cancelled my appointment twice with less than 24 hours’ notice. After the first cancellation, I attempted to reschedule by phone, calling all day without a response, and later sent an email that also went unanswered. I understand that unexpected issues may arise, but having two appointments cancelled in three weeks for the same reason – that the dentist is unwell – raises concerns about the clinic's planning and its commitment to patient care. I submitted a complaint. In their complaint handling procedure on the website, I expected an acknowledgement of my complaint within three working days and an investigation within ten working days. However, I have not received any acknowledgement or response to my complaint. I had to send several email reminders to get a reply to my complaint. The response to my complaint from the manager, Diana, reflects weak justifications and a clear lack of concern for patient care. This lack of communication and failure to adhere to their stated complaint-handling procedures reflects extremely poor professionalism and disregard for patient care. The repeated cancellations, lack of alternative arrangements, and delays in communication have eroded my trust in the care and services they provide. As a result, I decided to register with another practice that can better meet my needs and provide the timely and reliable care I require.