Jayman Patel DENTAL BEAUTYAscent Tamworth

I had teeth straightening using Spark aligners which cost me £4000. I was initially reasonable satisfied when my teeth were beginning to straighten, however, once I stopped wearing the aligners I have come across various problems including black triangles / spaces appearing in between my teeth which is due to the realigning so now exposing gum recession. This adds to just about everything I eat sticking to these gaps which looks disgusting and TOTALLY prevents me eating in public, very life changing that I have never been out for a meal in public since! The permanent retainer which is behind my upper and lower teeth is very intrusive being a metal wire, sealed on to the back of my teeth with some type of translucent seal. Unable to floss, I now can only use inter-dent brushes that fit in the large triangular spaces at the gum part of my upper and lower teeth which is very disappointing to say the least. I was not warned about any of these issues. I had a video zoom with the dentist to discuss this, I told him that I feel I should have clearly been warned of any possible problems during or after the teeth have been straightened. I also said that I should have been told / warned about the intrusive permanent retainer and how I would be unable to floss properly as well as have the discomfort of this in my mouth permanently. My decision to have alignment was a tough one and was a choice of dental crowns or straightening. I would never have decided to have aligners if I was warned about the problems that I’m left with. When I discussed this with the dentist, he said nobody else had these problems and continually quoted the number of patients that had used his services and never complained of these issues. I am 58 years old so maybe the black triangles/ unsightly gaps are not normally an issue with younger clients, though I certainly believe this should have been foreseen as a possible down side to aligners at my age and that I should have been pre warned about all of these problems I am left with. The choice I made was wrong as I was not at all warned of these problems. This has left me extremely unhappy, to open my smile which was the catch phrase used by the dentist, has actually opened a can of worms for me! Nice enough people but not suitable for my situation. I put my trust in the dentist and it cost me £4000. I would advise clients considering alignment treatment to look in to possible problems after the teeth have moved before deciding to part with such a large sum of money.

Fantastic customer service by the Ascent Dental Care, Tamworth team. You can sense the professional and customer focus as soon as you enter. The receptionists make you feel welcome and are courteous. The dental assistants and dentists listen to your concerns and address any these in a sensitive manner. I travel from Birmingham to this practice and I believe it is justified. Well done to the entire team at the Tamworth practice. Keep up the high standards of customer service.

Laura and her team did a fantastic job on my smile makeover! From start to finish, they took the time to be incredibly personable, making the whole experience comfortable and enjoyable. Their attention to detail and care throughout the process really stood out, and I couldn’t be happier with the result. I’m so grateful for their expertise and the genuine effort they put into making sure everything was perfect. Highly recommend!

I'm a new patient ar Ascent Dental Care and my first impressions are that their staff are all incredibly friendly, knowledgeable and professional. From the start of my new patient consultation with Fiona I felt that my needs and expectations were listened to and understood, she handed me over to Dr Jay who assessed me thoroughly and has identified the cause of my dental issues rather than just dismissing them as a result of poor oral hygiene and is working on a treatment plan that will hopefully resolve them. I appreciate the amount of time he took to make an in depth assessment and clearly explain to me his opinion as well as future treatment options. I was booked in the very next day to see one of their hygienists and Anita was again, incredibly friendly, professional and delicate around a high sensitivity area. As well as ensuring I was comfortable throughout the appointment, she also took some extra time to revisit some basics of oral hygiene and help me correct some bad habits that I didn't even know I'd developed. All in all, I'm very impressed with the staff at Ascent and I'm looking forward to trusting them with my ongoing dental care

Amazing staff and service. Really comfortable to talk to about budgets and really understanding and supportive to this very anxious,nervous patient. Just had some dental surgery with sedation and was well looked after by all involved before, during and after. It’s my fault my one tooth got to this stage but they were fully supportive and not patronising at all. Great communication, respond quickly to emails and no problems with my appointments. Highly recommend.