Dr. Emma McFarlane PORTMANDorking - Longborough

I have registered as a new patient and was delighted with the service. The dentist took time to review my x-ray and explain any potential issues which may arise and steps to avoid them. The hygienist was also excellent too and the reception staff were friendly and helpful.

Having been a patient for 40 years I was shocked with how me leaving the practice was dealt with. I had to have 2 crowns fitted and realised that after paying £1600 to have the treatment, my Denplan cover was not adequate. I asked to upgrade, so that any future dental work would be covered and was told that they could not offer this. This prompted me to go to the Wathen Road Dental Practice who were able to offer an appropriate Denplan cover. After my assessment at Wathen Road, I was advised by them to still attend my booked 6 monthly check up and hygienist appointment at Longborough as I was still under their care with my Denplan cover. Imagine my shock when I attended, explained that I reluctantly had to leave because they couldn’t cover me for the level I needed and I was giving a month’s notice, they said that they couldn’t treat me as part of the plan unless I continued to pay for another 6 months, and if I wanted to continue with the appointment I had to pay £165!! Needless to say I did not take them up on the offer! Wathen Road Dental Practice were extremely surprised by this reaction, and said they had never heard of this happening before. So after being a patient for 40 years and paying into an insurance plan for many years and never having had to have any major dental work before, I did not expect to be treated like this - it was a huge disappointment. Any new patient thinking about signing up to Longborough, be aware that your Denplan cover there is only the very basic - just hope and pray you don’t need anything major done!

Received excellent treatment for my teeth with Mo! Received an appointment quickly, the reception team are fantastic and extremely polite and attentive! I also receive treatment from Janet the hygienist who goes through all the details of my teeth when receiving treatment. I have gained my perfect smile, thank you!

From when you first walk through the door you are greeted by a friendly and efficient team. The ladies on reception are always very helpful and will do whatever they can to assist. The hygienist I have, Iwona is always so comforting and friendly and makes the experience so much more pleasant that I have had at other dental practises in the past. My dentist, Lucy is so easy to talk to and is able to answer any questions I may have. She is also very good at making me feel at ease. I couldn’t ask for a better dentist.

Came from a different Dorking practice after a frosty receptionist and long waiting lists (end of NOVEMBER hygienist appointment!) put me off. Longborough had lovely receptionists and the dentist was fantastic. I loved the technology used , too, so I could be shown in real time what needed to be done with the camera etc. I was booked in for my appointment 5 days later. Fantastic.