Dr. Emma McFarlane PORTMANDorking - Longborough

I have registered as a new patient and was delighted with the service. The dentist took time to review my x-ray and explain any potential issues which may arise and steps to avoid them. The hygienist was also excellent too and the reception staff were friendly and helpful.

Having been a patient for 40 years I was shocked with how me leaving the practice was dealt with. I had to have 2 crowns fitted and realised that after paying £1600 to have the treatment, my Denplan cover was not adequate. I asked to upgrade, so that any future dental work would be covered and was told that they could not offer this. This prompted me to go to the Wathen Road Dental Practice who were able to offer an appropriate Denplan cover. After my assessment at Wathen Road, I was advised by them to still attend my booked 6 monthly check up and hygienist appointment at Longborough as I was still under their care with my Denplan cover. Imagine my shock when I attended, explained that I reluctantly had to leave because they couldn’t cover me for the level I needed and I was giving a month’s notice, they said that they couldn’t treat me as part of the plan unless I continued to pay for another 6 months, and if I wanted to continue with the appointment I had to pay £165!! Needless to say I did not take them up on the offer! Wathen Road Dental Practice were extremely surprised by this reaction, and said they had never heard of this happening before. So after being a patient for 40 years and paying into an insurance plan for many years and never having had to have any major dental work before, I did not expect to be treated like this - it was a huge disappointment. Any new patient thinking about signing up to Longborough, be aware that your Denplan cover there is only the very basic - just hope and pray you don’t need anything major done!