Dr. Meetal HamonSmile Lounge

It's all about the money! I have a disability and on a low income. I found it difficult to find an NHS dentist and was happy when Smile Lounge had a vacancy! Little did I know that this practice will go to any lengths to not treat you on the NHS....... On my third visit, where I was in pain due to an infected gum, I was told there was nothing to be done (on the NHS) but was given several options if I were to be treated privately. I asked to be referred to a NHS hospital but was refused and told they wouldn't be able to treat me either. I asked for antibiotics before I left but apparently the NHS funds had been exhausted. On my way out, I was then told that I was being struck off from the practice. Where has all the compassion and caring gone in the dental profession? You won't find it with the dentist at the Smile Lounge........although I have no complaints with the lovely receptionist.

A great dental practice with caring staff and professionals. They always make you feel at ease and do a wonderful job - the chats with Meldy before and after my appointment are especially delightful! Thank you all for the deep care.

To Smile lounge-Dr Joshi Subject: Complaint Regarding Service Quality and Inappropriate Treatment Due to Language Barrier To Dr Joshi I am writing to express my dissatisfaction with the dental service I received at your clinic on 17/10/24. Unfortunately, I was not satisfied with the quality of care provided. The treatment did not meet my expectations, and I believe the service fell below the standard I anticipated from your clinic. Furthermore, I would like to bring to your attention a more serious concern. During my visit, I felt disrespected due to my lack of English proficiency. I was made to feel uncomfortable and belittled by Dr Joshi, which added unnecessary stress to an already uncomfortable experience. I believe that patients, regardless of their language skills, deserve to be treated with respect and understanding. I kindly request that you investigate this matter and take the necessary steps to ensure that no other patients experience the same treatment. Additionally, I would appreciate a prompt response outlining how this issue will be addressed and what actions will be taken to prevent it from happening again. I request my Xray from previous appointment, to be sent to my email address urgently because I have been charged £95 today just for an assesment no treatment undertaken. I hope that future interactions with your clinic will reflect a more positive and respectful experience for all patients. But from my experience today Im not recommending this dental clinic to anyone. Thank you for your attention to this matter. I look forward to your response.

Perfect place and people to take care of your dental needs. Very receptive and genuinely wonderful services offered.Dr Hamon and the team are A-class, simply fabulous!!! Love them!

I came here in desperate need of help after years of appointments in hospital to reconstruct my mouth. After registering that moment I was also was a given an appointment for a couple of days later. Now I’ve had 3 appointments in a couple of months with Dr Hamon wonderful lady, I’ve never felt so comfortable in a dentists chair, who has a plan for my mouth already. What kind considerate staff with a fabulous lady on the reception desk making appointments always welcoming and has a chat whilst you wait