Dr. Rajeev PrasharDr Rajeev Prashar

My experience was very, very good. Every effort was made to make me comfortable during my treatment. The care , talent and skill were fantastic, with time taken to make sure my teeth and mouth worked as well as possible. All the staff were so nice , overall an A* experience. Thank you so much

I had come back to the practice to have some fillings done and was at first welcomed into the treatment room by the lovely Ruby, who then introduced me to Sarina who would be carrying out the treatment on my teeth. I cannot express how lovely both of these ladies were and how calm they made me feel. Sarina asked if I had any concerns and when mentioning that the dentist generally makes me anxious, they made adjustments to the room to make me feel at ease and were also checking in with me every few minutes, in case I needed a break etc. I had originally had two appointments scheduled to break up the treatment time, being an anxious person and Sarina made me feel so relaxed that I ended up having all of my treatment done there and then, in the one appointment. I cannot thank both Sarina & Ruby enough.

I am extremely disappointed with Smiles Clinic in Colchester. Every time I try to book an appointment, they claim they have none available. I’ve been told to call at 8:30 AM for emergency slots, but every time I call at that exact time between 8.30-8.45 am, but they tell me all the emergency appointments are already gone. This has happened five times over the last two months, despite me explaining that I’m in pain. The lack of organization and care for patients in need is unacceptable. I expected better from a clinic that’s supposed to prioritize health and well-being. I won’t be recommending them to anyone. Let me know if you’d like to tweak it further!

Great service by both dental nurse and oral surgeon- Gentle, compassionate, and excellent communication. Making patient (me) feeling comfortable, experiencing a painless procedure.

Very disappointed! I wish I could of given this place negative stars... My partner and I had to travel 66 miles to this dentist so we could be seen as NHS patients. Everyone knows how hard it is to find a dentist who is taking on NHS patients... We paid for our new patient appointment in Jan 24 and got seen on the 16th October, which is fine, I understand how difficult it is to get an appointment. Dhruv Shah was the dentist... We arrived at our appointment and both were bursting for a wee as we'd been in the car for over 2 hours to get to the appointment and the dentist came out and said you can come in now. I said sorry we just need to use the toilet first, he looked right at us and said 'do you have too' I felt pressured so I went in to the room with the dentist and my partner went to the toilet as he's type 2 diabetic and struggles to hold it for too long. I told the dentist I'm concerned about my gum disease that I've had for over 20 years, he said he didn't need to do an new patient X-Ray as he didn't deem it as needed. I had an emergency dentist appointment to treat an abbess on my front tooth a few months before and that dentist told me my jaw bone was at less that 10% left on the front tooth and that without further help from a dentist I would loose it. This dentist here said they never remove healthy teeth. Well if we just let it fall out then I'll loose my job but he didn't care. I even asked the receptionist why the dentist refused to do new patient x-ray and she just said that's all up to him, now pay please. I also have a wisdom tooth that is mostly gone and just a black hole in my jar, it's causes regular pain and I have to salt rinse to keep it at by, this dentist told me he'd take it out in April 2025. I asked why not sooner and he just said we can do it sooner if you go private with us. My partner was told he needed 3 teeth removing and 2 fillings, without an x-ray, he was also told the work would be done in April unless we go private with them. After we were finished which honestly was less than 3 minutes each, as the dentist wouldn't even do a scale and polish which should be included in the appointment we paid for. We were talking to the receptionist about not being X-rayed etc .I heard the dentist and the nurse call for a private patient and the way they spoke changed, they were very friendly and kind and didn't rush her at all. Shameful, we shouldn't be treated that way because we were NHS patients. I've chosen to not have a dentist over this place...